1. Home
  2. FAQ
Help Center

11 Baje FAQ – All Your Questions Answered

From registration all the way to withdrawal—find clear answers to everything on this page.

50+
FAQ
8
Category
24/7
Live Support
English
Full Support
Category

What can we help you with?

Click any topic below to jump straight to that FAQ section.

Account & Registration

Answers to everything about opening a new account, KYC verification, updating your profile, and keeping your account secure.
Deposits & Withdrawals

Everything you need to know about deposits and withdrawals via bKash, Nagad, Rocket, and USDT—including limits and processing times.
Bonuses & Promotions

Welcome bonuses, reload offers, cashback, and voucher code redemption — all explained in plain language.
Betting & Gaming

Everything you need to know about placing bets, understanding odds, live betting, and game rules.
Security & Login

Password resets, two-factor authentication (2FA), account locks, and how to protect yourself from suspicious logins.
Customer Support

How to reach our support team, response times, and how to file a formal complaint.
Account & Registration

Creating an account on 11 Baje is quick and straightforward. registration page Go ahead, enter your mobile number or email, create a strong password, and verify with an OTP. The whole process takes just 2–3 minutes. You must be 18 or older. Registration is completely free, and you can claim your welcome bonus as soon as you sign up.

No. Under 11 Baje's policy, each person may only open one account. Creating multiple accounts using the same mobile number, email address, or identity document is strictly prohibited. If duplicate accounts are detected, all of them will be closed and any balance may be forfeited.

KYC verification is mandatory before you can make a withdrawal. Simply upload a clear photo of your National ID (NID) or passport along with a selfie. Verification is usually completed within 24–48 hours. Once verified, you won't need to go through the process again. Contact support if you have any questions about the verification process.

Yes. After logging in, you can update most of your profile information from your profile settings—except your phone number. To change your phone number, you'll need to contact the support team. Changing your name or date of birth requires submitting a photo of your identity document.
Deposits & Withdrawals

11 Baje accepts deposits via bKash, Nagad, Rocket, USDT (TRC20/ERC20), and bank transfer. Mobile banking transfers typically reflect within 1–5 minutes. Crypto deposits are credited after blockchain confirmation.

The minimum deposit via bKash/Nagad/Rocket is ৳200, with a maximum of ৳50,000 per transaction. For USDT, the minimum is 10 USDT. Bank transfer limits may vary. VIP members enjoy higher limits—contact support for details.

Once a withdrawal request is approved, funds are typically delivered to your bKash, Nagad, or Rocket wallet within 5–15 minutes. During peak hours, it may take up to 1 hour. USDT withdrawals depend on blockchain confirmation times. Processing may be slightly delayed between midnight and 6 AM.

First, wait 10–15 minutes. If the funds still haven't arrived, email support@11baje.app or reach out via live chat with your transaction ID (TrxID) and a screenshot. With a TrxID on hand, most issues are resolved within 1–2 hours.
Bonuses & Promotions

As a new member, you'll receive a 100% welcome bonus on your first deposit. Registration and make your first deposit—the bonus will be credited to your account automatically. No code needed to claim it. However, you'll need to meet the specified wagering requirements before withdrawing the bonus. For full details, on the Bonus Page here.

After logging in, go to the Cashier or Promotions section and look for the "Voucher Code" option. Enter your code and submit—the bonus or free bet will be credited to your account instantly. Voucher codes are valid for a limited time. To see current voucher offers, Voucher Page visit here.

The wagering requirement means you need to place a set amount in bets before withdrawing a bonus. For example, a ৳1,000 bonus with a x10 wagering requirement means you must bet ৳10,000 in total. For Sports Betting, only bets with minimum odds of 1.5 count toward the wagering requirement. Specific terms for each bonus on the Bonus Page outlined in full there.

A cashback of 5%–15% on net losses is credited every week. It's added to your account automatically every Monday. Cashback can be withdrawn directly with no separate wagering requirements. The cashback rate depends on your account's VIP level.
Betting & Gaming

Bet on cricket, football, kabaddi, tennis, badminton, basketball, and over 20 other sports. Live betting is especially popular for IPL, BPL, the Cricket World Cup, and major football tournaments. To view upcoming matches, Sports Events Page visit here.

Live betting is available for most major matches, with real-time odds updating throughout the game. However, betting may be temporarily suspended at key moments — such as after a wicket falls or a goal is scored. For a full betting guide, Betting Page here.

Andar Bahar, Teen Patti, Dragon Tiger, Aviator, JetX, and Live Roulette are the most played games on 11 Baje. Among Bangladeshi players, Aviator and Andar Bahar are particular favorites. To browse all popular games, Popular Games Page visit here.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can partially or fully settle your bet while the match is in progress. The cash out value depends on the current state of the betting market.
Security & Login

on the login page Click the "Forgot password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent to you. Set your new password. The whole process takes 3–5 minutes. If you run into any issues, contact support.

After logging in, go to your profile settings and select the "Security" tab—you'll find the 2FA option there. Choose either Google Authenticator or SMS OTP. Once 2FA is enabled, you'll need to enter an OTP every time you log in. This keeps your account significantly more secure.

Email support@11baje.app or contact us via live chat right away. The support team will temporarily lock your account immediately. They will then verify your identity and help you set a new password. Never share your password or OTP with anyone.
Customer Support

There are three ways to reach us: (1) Live chat button in the bottom corner of the site—fastest option; (2) Email at support@11baje.app—best for complex issues; (3) Through the Telegram channel. Support is available in Bengali seven days a week, 24 hours a day.

Live chat typically responds within 2–5 minutes. Email support replies within 2–12 hours. For urgent issues, live chat is your fastest option.

Yes. Email support@11baje.app with "Complaint" in the subject line and describe your issue in detail. An official response will be provided within 48 hours. If you're not satisfied with the resolution, you can request an "Escalation" for senior team review.

Quick Links

Register Log In View Bonus Offers Voucher Code Betting Guide Popular Games

Important Information

About Us Terms & Conditions Privacy Policy Responsible Gaming Case Study
Need direct assistance?

If you don't find your answer here, our support team is always ready to help.

support@11baje.app
24/7 Bengali Support

Full Guide

11 Baje FAQ: Everything in One Place

11 Baje is one of Bangladesh's most trusted and popular online gaming and Sports Betting platforms. Thousands of users log in, place bets, and win on 11 Baje every single day. But new users often have plenty of questions—how to register, where to deposit, how to claim a bonus. That's exactly what this FAQ page is here for.

Registration & Account Management

The registration process tops the list of most frequently asked questions on 11 Baje's FAQ. Opening an account is completely free and takes just a few minutes. Simply verify your mobile number with an OTP—no complicated steps involved. Keep in mind, though, that each person is allowed only one account. Creating multiple accounts may result in all of them being closed.

Deposits & Withdrawals

11 Baje's payment system is built with Bangladeshi users in mind. You can easily deposit using familiar mobile banking apps like bKash, Nagad, and Rocket. Withdrawals are fast too—in most cases, the money reaches your wallet within 15 minutes. Just make sure your KYC verification is complete before requesting a withdrawal.

Common Misconceptions About Bonuses & Promotions

Bonus-related questions are among the most common in the 11 Baje FAQ. Many users assume bonus funds can be withdrawn immediately — that's not the case. You'll need to meet the wagering requirements before a withdrawal is possible. This is standard practice across all platforms. Full terms are always on the Bonus Page are listed there—take a moment to read them before claiming a bonus.

Security & Account Protection

11 Baje takes the security of your account and funds seriously. SSL encryption, 2FA, and suspicious login detection are all active. Never share your password or OTP with anyone claiming to be a "support agent" — 11 Baje will never ask for your password.

Betting Guide & Gaming Tips

11 Baje offers a detailed betting guide for new bettors. Before placing bets on cricket, football, or any other sport, make sure you understand the odds. Start with smaller amounts and don't let the excitement of live betting lead to oversized wagers. Play responsibly — for more details, Responsible Gaming Page here.

How helpful is the support team?

11 Baje's customer support team is fully available in Bengali—seven days a week, 24 hours a day. Live chat responses average under 3 minutes. Whether it's a deposit issue, a bonus query, or a login problem, fast and effective resolution is what 11 Baje support is all about.

Contact Us

Still have questions?

If you can't find your answer in the FAQ, our support team is always here to help.

Live Chat

Click the chat button at the bottom right of the site. Average response time is just 3 minutes.

● Online Now
Email Support

For complex issues, send a detailed message. You'll typically receive a response within 2–12 hours.

support@11baje.app
Support Hours

Get help in Bengali any time—7 days a week, 24 hours a day. No waiting around.

24/7 Active
Get Started Now

Questions answered—now let's play

Don't have an account? Register now and claim your 100% welcome bonus. Already a member? Log in and enjoy today's offers.

Register for Free Log In
100% Secure 24/7 Support 100% Bonus Mobile Friendly
বাংলা