11 Baje's Terms & Conditions—
Clear, simple, and in Bengali

11 Baje is an online gaming platform designed specifically for players in Bangladesh, offering casino games, live dealer games, slots, and Sports Betting. By using our services, you confirm that—

• You must be at least 18 years of age, or the legal age of majority in your country of residence — whichever is higher.
• Online gaming is not legally prohibited in your jurisdiction.
• You are using this platform of your own free will, in a sound state of mind, and for entertainment purposes.
• All information provided is accurate, up-to-date, and truthful.

11 Baje reserves the right to suspend or close any user's account at any time, for any reason, without prior notice — particularly if there is evidence of a Terms & Conditions violation.

To open an account on 11 Baje, you must provide accurate information in the registration form. Each individual may only hold one account—this is one of the most important rules under 11 Baje's terms and conditions.

Information required at registration:

• Full Name (as per National ID)
• Date of Birth
• Active mobile number
• A valid email address (if applicable)
• Current Address

KYC (Know Your Customer) Verification: To ensure security and prevent fraud, 11 Baje may ask you to submit identity verification documents at any time. These may include—

• Copy of National ID (NID) or Passport
• Proof of current address (utility bill or bank statement)
• Payment method verification documents

11 Baje has a clear policy on deposits and withdrawals. All transactions must be carried out in accordance with these terms and conditions.

Key Terms & Conditions:

• Deposits and withdrawals must be made using your registered mobile banking number only.
• Transactions from accounts registered in a third party's name are not permitted.
• To make a withdrawal, you must complete at least one full turnover of your deposited amount.
• Any suspicious transactions may be temporarily held pending investigation.
• 11 Baje follows international AML policies to prevent money laundering.

11 Baje offers a variety of bonuses and promotional offers for both new and existing players. Each bonus, however, comes with specific terms and conditions that must be followed.

Welcome Bonus: The bonus amount and conditions applicable to your first deposit are detailed on the Bonus page.

General Bonus Terms & Conditions:

• Wagering Requirement: Bonus funds cannot be withdrawn directly. A wagering requirement — typically 20 to 35 times the bonus amount — must be met before withdrawal. The exact multiplier is specified in each bonus offer.
• Validity: If wagering requirements are not met within 30 days of receiving a bonus, the bonus will be forfeited.
• Game Restrictions: Bonuses cannot be used on certain games. A list of eligible games is available on the Bonus page.
• One Bonus, One Time: Each user is entitled to each bonus offer only once. Attempting to claim bonuses through multiple accounts will be considered a violation of our Terms & Conditions.
• Real Money Priority: When placing bets, your real money balance will be used first, followed by your bonus balance.

The following terms and conditions apply to all betting activity on 11 Baje:

• Once a bet is confirmed, it cannot be changed or cancelled.
• The minimum bet amount is ৳5, and the maximum varies by game.
• If a game is interrupted due to a technical error, 11 Baje reserves the right to void that round and refund the bet amount.
• Bets placed after a market has closed in live betting will not be considered valid.
• In Sports Betting, the decision of 11 Baje's authority is final in determining all outcomes.
• If suspicious betting patterns are detected, the relevant bets may be voided or placed under review.

The following activities are strictly prohibited on the 11 Baje platform and fall under the most stringent clauses of these terms and conditions:

• Fraud & Cheating: Using any software, bot, script, or technique to manipulate or influence game outcomes.
• Multiple Accounts: Operating multiple accounts under the same person—even under different names, devices, or IP addresses.
• Money Laundering: Using the platform to launder or legitimize illegal funds.
• Account Sharing: Sharing your account login credentials with anyone else, or operating another person's account.
• System Exploit: Exploiting software bugs or glitches. If you encounter any such issues, you are required to report them to us immediately.
• VPN or Proxy Use: Using a VPN to bypass geo-restrictions.
• Underage Access: Creating an account for or allowing anyone under the age of 18 to participate.

Any breach of these prohibitions will result in immediate account closure, forfeiture of all balances and winnings, and legal action where necessary.

Protecting your personal information is important to us. Any data collected by 11 Baje is used solely for delivering platform services, maintaining security, and meeting legal obligations.

• Your personal information will never be sold to third parties.
• We may be required to share information when legally obligated to do so or upon request from a regulatory authority.
• All data is secured with SSL encryption.
• For more details, visit our Privacy Policy Read more.

11 Baje believes gaming should be for entertainment purposes only. As part of our terms and conditions, responsible gaming is our top priority.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: You have the option to temporarily or permanently close your account.
• Reality Check: You can enable session time reminders to keep track of how long you've been playing.
• Cooling-Off Period: Temporary breaks are available from 24 hours up to 6 weeks.

If you notice any signs of gaming addiction, please contact our support team immediately or Responsible Gaming Visit the page.

11 Baje may temporarily or permanently suspend your account under any of the following circumstances:

• Violation of any clause within these terms and conditions.
• Failure to submit KYC verification documents on time.
• Evidence of suspicious or fraudulent activity.
• Filing a financial chargeback or payment dispute.
• Account closure at your own request.

If you wish to close your account yourself support@11baje.app. Any pending withdrawals will be processed before the account is closed — provided there are no violations of our Terms & Conditions.

11 Baje reserves the right to modify, add to, or amend these Terms & Conditions at any time. For significant changes, we will make reasonable efforts to notify you via SMS to your registered mobile number or through an in-platform notification.

Continued use of the platform after any changes are made will be considered acceptance of the updated Terms. We recommend visiting this page regularly to stay informed.

For any dispute or complaint, please contact our customer support team first. We will do our best to resolve the issue within 48 hours.

• If a complaint is not resolved within 30 days of filing, the matter will be escalated to higher authority.
• In any dispute regarding game outcomes, the game server log files shall serve as the final and definitive record.
• For financial disputes, submitting transaction records and screenshots will help resolve your case faster.

If you have any questions or need clarification about these Terms & Conditions, please get in touch with us:

• Email: support@11baje.app
• Live Chat: Available after logging into the platform (24/7)
• Response Time: Typically within 2–12 hours