Legal Documents

11 Baje's Privacy Policy —
Your data, our responsibility

This privacy policy explains how your personal information is collected, where it is stored, and how it is kept secure. Please read it before using our platform.

Last Updated: January 2026
Language: English
Reading time: ~7 minutes
SSL Secured

How we protect your privacy

At 11 Baje, we follow international security standards to keep your data safe.

End-to-end encryption

All your data is transferred using 256-bit SSL/TLS encryption. No third party can read your information.

Secure Data Storage

Your data is stored on secure servers. Regular security audits are conducted to prevent any data leaks.

Not Sold to Third Parties

Your personal information is never sold to advertisers or third parties. This is a core commitment of our privacy policy.

Identity Verification

Two-factor authentication and KYC processes are used to prevent unauthorized access.

Minimal data collection

We only collect information that is strictly necessary to provide our services. Collecting excessive or irrelevant data is against our policy.

Right to Rectification

You have the full right to request an update, correction, or deletion of your personal information at any time.

Last Updated: January 2026

This privacy policy ("Policy") ensures transparency between 11 Baje and its users regarding the collection and processing of personal data. Please read this Privacy Policy carefully before using our platform. By using the platform, you agree to this Policy.

1

What Information We Collect

Various types of information are collected when you register and use services on 11 Baje. This privacy policy clearly explains what information is collected and why.

Data Type Example Reason for Collection
Identity Information Full name, date of birth, NID number Identity Verification & Age Confirmation
Contact Information Mobile number, email, address Account Communication & Security
Financial information Mobile banking number, transaction history Payment Processing
Technical Information IP address, device type, browser Security & Fraud Prevention
Gaming Information Betting history, win/loss records Service Improvement & Responsible Gaming

We only collect information that is strictly necessary to deliver our services. Collecting additional or irrelevant data is contrary to this privacy policy.

2

How We Collect Information

11 Baje collects information in several ways. As part of this privacy policy, we are transparently disclosing all the methods used:

  • Collected Directly: Information you directly provide through the registration form, KYC process, customer support interactions, and payment methods.
  • Automatically collected: When you use the 11 Baje platform, technical information is collected through cookies, log files, and analytics tools.
  • From Third Parties: Certain information is verified through payment providers (bKash, Nagad, Rocket) and KYC verification agencies.
  • Via Transactions: Activity records are automatically generated during deposits, withdrawals, and gaming sessions.

Under this Privacy Policy, data collected through any of the methods described above is subject to the same protection standards.

3

Purpose of Data Use

11 Baje uses your information solely for the purposes listed below. This is the most important part of this privacy policy:

  • Account management: For registration, login, account verification, and identity confirmation.
  • Service Delivery: To process gaming, betting, and payments, and to complete withdrawals.
  • Customer Support: For handling complaints, inquiries, and dispute resolution.
  • Security assurance: To prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To analyze usage patterns and improve the overall platform experience.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.
  • Promotional communications: To inform you about bonus offers and special promotions with your consent.

You can opt out of promotional communications at any time. This will have no negative impact on your account or services.

4

Data sharing policy

The most important commitment in 11 Baje's privacy policy is—We do not sell your personal information. However, there are limited circumstances where information must be shared:

  • Payment Providers: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to verify transactions.
  • KYC partner: Relevant information may be shared with licensed verification agencies for identity verification purposes.
  • Law Enforcement: We are required to share data with relevant authorities in response to court orders, investigations, or other legal obligations.
  • Technology Service Providers: Contracted technology partners for server hosting, security, and analytics services — they are bound to handle data in accordance with our privacy policy.

Outside of the cases listed above, your data is never shared with any third party. This is a non-negotiable condition of 11 Baje's Privacy Policy.

5

Cookies & Tracking Technologies

The 11 Baje platform uses cookies and similar tracking technologies. This Privacy Policy explains them in detail:

  • Essential Cookies: Used to maintain login sessions and keep core platform functions running. Disabling these may cause the platform to not work properly.
  • Functional cookies: To remember your language preferences, game settings, and personalized experience.
  • Analytics Cookies: To understand which parts of the platform are used most, helping us improve our services.
  • Security Cookies: To detect fraudulent activity and keep your account secure.

You can manage cookies through your browser settings. Please note that disabling essential cookies will prevent most features — including login and payments — from working.

6

Data Storage & Security Measures

11 Baje uses industry-standard security measures to protect your data. The technical safeguards in place under this privacy policy are as follows:

  • 256-bit SSL Encryption: International-standard encryption technology is used for all data transfers.
  • Firewall Protection: Multi-layered firewalls protect our servers from unauthorized access.
  • Regular security audits: Regular security audits are conducted by third-party experts.
  • Encrypted Storage: Stored data is encrypted — it cannot be read even if server access is obtained.
  • Access Control: Only authorized personnel can access user data, and only to the extent necessary.

Data Retention Period: All data is retained for as long as your account remains active. Following account closure, financial and transaction records may be kept for up to 5 years in accordance with legal obligations.

No organization can guarantee 100% security on the internet. However, 11 Baje applies the highest level of care and technology to protect your data. Should a security incident occur, we will promptly notify affected users.

7

Your Rights

Under this privacy policy, you have the following rights over your personal information:

Right to Know You may request to know what information we hold about you.
Right to rectification You may request that any inaccurate or outdated information be updated.
Right to erasure Under certain conditions, you may request that your data be deleted.
Right to Object You may object to the processing of your data for specific purposes.
Right to Portability You may request a copy of your personal data.
Right to Restriction You may request that we limit how your data is processed.

To exercise these rights support@11baje.app. We typically respond within 30 business days.

8

Protection of Minors

11 Baje is intended exclusively for individuals aged 18 and above. In accordance with this Privacy Policy, we do not knowingly collect personal information from minors.

  • Age is verified at registration, and no one under 18 is permitted to create an account.
  • Age is verified through government-issued ID checks as part of the KYC process.
  • If we have inadvertently collected any data from a minor, it will be deleted immediately and the associated account will be closed.
  • If parents believe we may hold information about their child, support@11baje.appto reach us.
9

Changes to Privacy Policy

11 Baje reserves the right to update or revise this Privacy Policy at any time. For significant changes, we will notify you through the following means:

  • SMS notifications sent to your registered mobile number.
  • A detailed summary will be sent via email.
  • Pop-up notifications when you log in to the platform.
  • The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any policy changes will be considered acceptance of the updated privacy policy. We recommend visiting this page regularly.

Minor changes such as spelling corrections or formatting updates may not be announced separately. However, any changes affecting your rights or how your data is used will always be communicated in advance.

10

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

  • Email: support@11baje.app
  • Live chat: Available after logging in to the platform (24/7)
  • Response time: Usually within 2–24 hours

When submitting any data protection request, please include your registered mobile number to help us resolve it faster. Our Also on the FAQ page Get answers to common questions.

Safe & trusted

Your Privacy is Protected — Join 11 Baje Today

Your information is completely secure. Get started with just ৳50 via bKash or Nagad and gain access to over five hundred games.

By registering, you agree to this privacy policy and our terms and conditions. For users aged 18+ only.

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